Yelp reviews may be unfairly biased!

Is Yelp a Fair Review site or overly biased?

YelpRecently I have been approached by Yelp to advertise more on their site. Because of this I became aware of a problem that I was unaware of. As suggested Yelp says to add a tag in email to Visit us on Yelp. A few of my customers currently and in the past have actually written reviews but they are not being displayed. Examples below:

 4 reviews for E2 Computers that are not currently recommended Note: The reviews below are not factored into the business’s overall star rating.

Odessa, FL 6/16/2015
0 friends While trying to salvage one of could built me a computer that would last me a while. He said he could, and so he did. my last computers, I ask the owner at E2 Computers if he 1 review That was in in February of 2008, as of June of 2015 it is still running great!

Palm Harbor, FL 9/15/2014
0 friends Steve is one of We have a Real Estate company with many computer issues which have ALL been solved by his expertise. I highly recommend working with this guy as his knowledge is Second to None. No problem is too big or too small for him. Will continue to use his services in the future, as I am a satisfied customer. the Most professional problem solvers I have encountered. 2 reviews
Comment from Steven S. of E2 Computers Business Owner 9/15/2014 •  Thank you for you continued patronage.

Tarpon Springs, FL 8/27/2013
0 friends Extremely fast service! had gotten a virus so i couldn’t log in to computer. I told Steve what the problem was and he not only fixed the problem to where the computer was back up and running, he had my computer done by the next day. Better than that was it was only 85.00!!! Even better was after all was said and done I got to talk with Steve and he’s a professional and witty person and passionate about what he does. August 12th in the afternoon i dropped off my ASUS G50V because i 1 review Easy recommend to anybody!!! Go there!!! You have already messaged this user.

Tarpon Springs, FL 7/12/2010
4 friends I issue or fix the problem I send all my customers to E2 Computer. find professional service and speedy repairs from the team at E2. When I cannot find the 10 reviews Shawn
Comment from Steven S. of E2 Computers Business Owner 8/4/2010 •  Thanks Shawn I am glad that we can augment companies like your with additional skills. You have already messaged this user.

On the Yelp site I found this answer:

Why would a review not be recommended?

There are a number of reasons why a review might not be recommended. For example, the review may have been posted by a less established user, or it may seem like an unhelpful rant or rave. Some of these reviews are fakes (like the ones we see originating from the same computer) and some suggest a bias (like the ones written by a friend of the business owner), but many are real reviews from real customers who we just don’t know much about and therefore can’t recommend. It’s also important to note that because our recommendation software is automated, the Yelp Support team cannot manually override the software to recommend or not recommend a review.

For a detailed explanation of our recommendation software, take a minute to watch our video on the subject:

 

I am very disappointed because Yelp is wither assuming my reviewers are  to naïve to write a good review, or because they are not a long standing member in the Yelp community there reviews do not count.

Filtering, Extortion or is it Censorship?

All of these reviews above were from legitimate customers, one through our business has become a personal friend and I also use services from there business not related to computers. So I ask why should I promote Yelp if yelp is not going to fairly promote me or even represent me. None of the reviews above were coerced and back when they were written I was not even promoting my association with Yelp.  If Yelp wants me to increase my advertising budget they need to review their review process as they are actually hurting me not helping me. If you are expecting Yelp reviews and not finding them this may be why and you may want to look for a better unbiased platform for us we are going to push our clients to reviews on Google.  If you like what we have to say check us out on Yelp

Better yet visit us on Google – E2 Computers.

The Wahington Post did a piece on this as well.

It is incredible what they found. Check this video out.

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